top of page

Absences, Make-ups &
Trial Classes

General Billing & Attendance Information

At Maki Swim School, we are proud of our customizable and flexible schedule that serves both our customers, our staff and our organization well. We bill with transparency. Attendance at lessons is logged by both the customer sign-in, as well as the staff attendance log. We update our records weekly to reflect the most up-to-date representation of your credit of classes and your balance (if any) owed. Balances owed will be reflected by "NTP (need-to-pay) on the sign in sheet, and can also be confirmed by contacting our Campus Administrator. It is expected that payment is presented at the time of service. If you arrive for a lesson, and are showing a "NTP on your sign in, please leave payment that day or contact the office to arrange for payment. We accept cash, check and credit card. Currently, we do not offer electronic payment options, but hope to offer that very soon. 

Missed Class Policy

For each 10-Pack of lessons purchased, you are entitled to one missed lesson due to illness or unforeseen schedule changes. This is considered an excused absence. You are entitled to a makeup class for this excused absence  before your "session end date."

Additional absences (more than one in a 10-pack) are not considered excused, count as a lesson, and are not guaranteed a makeup. When a makeup is possible, they are only available if your absence was reported to us with 24 hours notice. 

In the event that we cancel a lesson, these "Maki Cancels" will extend your end date by one week as a makeup lesson.

Please utilize our "absence form" to inform us of any absences 24 hours in advance. Last minute absences should be reported by phone or text to 408.358.7049. 

Trial Classes and Refunds

We sell our lessons in packages. These are customizable, but our standard packages can be found on our "classes" page. If you are new to Maki, or trying out a new instructor, we can offer a trial class for the pro-rated cost for one lesson at the package rate. We do not offer free trial classes. 

Refunds are only offered for unused lesson credits, and subject to approval on a case-by-case basis. 

bottom of page